Privacy Policy

1. Introduction

Welcome to Kaizen Hub Ltd, registered in England and Wales, company number 16230812, registered office 128 City Road, London, EC1V 2NX (“we”, “our” or “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website https://kaizenhub.digital. It also explains your rights and choices regarding your personal data under UK GDPR and the Data Protection Act 2018. Kaizen Hub Ltd is the controller of your personal data.

2. Information We Collect

We collect several types of information from and about users of our website, including:

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  Personal Information: Name, email address, phone number and any other information you provide when signing up, completing forms or making enquiries.
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  Technical Data: Basic technical information such as your IP address and browser type, used to run and secure our website.
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  Cookies: Our website does not use analytics or advertising cookies. We use Cloudflare Turnstile on our contact form to check that you are not a bot, which is strictly necessary.

3. How We Use Your Information

We use your information for the following purposes:

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  To Provide Services: Delivering our services, processing requests, responding to enquiries and fulfilling orders.
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  Running Our Website: Keeping our website working and secure.
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  Marketing: Sending occasional updates if you have opted in on our contact form, and contacting people at businesses that may benefit from our services, as explained in the section ‘If we contacted you about our services’.
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  Security and Legal Compliance: Detecting, preventing and addressing security or technical issues, and meeting our legal obligations.

4. Legal Basis for Processing (UK GDPR and the Data Protection Act 2018)

Under UK GDPR and the Data Protection Act 2018, we must have a valid legal reason for processing personal data. We rely on the following bases:

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  Consent: You have given explicit consent for us to use your data (for example, opting in to updates on our contact form).
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  Performance of a Contract: Processing your data to fulfil a service or contract (for example, responding to enquiries).
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  Legitimate Interests: For business purposes, provided your rights and freedoms are not adversely affected.
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  Legal Obligation: Compliance with laws, regulations or other legal processes.

5. How We Share Your Information

We do not sell, trade or rent your personal data to third parties. We may share your information with:

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  Service Providers: Our website host Vercel, Cloudflare (bot protection), Loops (enquiries, and updates if you opt in), Calendly (booking calls, when you open our booking page), Google Workspace (email), Hunter and ClickUp.
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  Legal Compliance: When required by law or to respond to legal processes.
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  Business Transfers: In the event of a merger, acquisition or sale of assets, your data may be transferred to the new owner.

6. If We Contacted You About Our Services

We may contact people at businesses that we think could benefit from our services, by email or LinkedIn message.

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  What we hold: Your name, job role, the company you work for and your work email address.
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  Where we got it: Companies House, your company’s website, and our data provider Hunter.
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  Why we use it: To contact you a small number of times about services that may help your business. We rely on our legitimate interests in offering our services to businesses. We have assessed this and keep contact low and relevant.
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  Who we share it with: Only the service providers that help us find contact details, send messages and keep our records: Hunter, Google Workspace, ClickUp (where we keep our records) and LinkedIn (if we message you there).
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  Your choice: You can tell us to stop at any time by replying “no thanks” to any email or LinkedIn message. One opt-out stops all contact with anyone at your company, on every channel. You can also email support@kaizenhub.digital to see, correct or delete your data.

7. International Data Transfers

Some of our service providers may store data outside the UK. Where they do, we make sure there is a safeguard recognised under UK law, such as a UK adequacy decision, the UK Extension to the EU-US Data Privacy Framework, or the UK International Data Transfer Addendum.

8. Data Security

We use reasonable security measures to protect your personal data from unauthorised access, use or disclosure. However, no security system is entirely foolproof, and we cannot guarantee absolute security.

9. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once we no longer need your data, it will be securely deleted or anonymised. If we contacted you about our services, we keep your details for up to 12 months after our last contact. If you ask us not to contact you, we keep only your email address and company name on a do-not-contact list so that we never contact you or your company again.

10. Your Rights Under UK GDPR and the Data Protection Act 2018

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

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  Right to Access: Request a copy of your personal data we hold.
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  Right to Rectification: Correct any inaccurate or incomplete information.
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  Right to Erasure: Request deletion of your personal data in certain circumstances.
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  Right to Restrict Processing: Request to restrict the processing of your data under certain conditions.
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  Right to Data Portability: Receive a copy of your data in a structured, commonly used format.
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  Right to Object: Object to processing based on legitimate interests or direct marketing. If you object to direct marketing, we will always stop.
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  Right to Withdraw Consent: Withdraw consent at any time for data processing activities based on your consent.

To exercise any of these rights, please contact us using the information below.

11. Cookies and Tracking Technologies

Our website does not set analytics or advertising cookies. If you choose to book a call, you will go to Calendly’s website, which has its own cookie and privacy policy.

12. Third-Party Links

Our website may contain links to other websites not operated by us. We are not responsible for the content or privacy practices of these websites. We recommend reviewing their privacy policies.

13. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and we encourage you to review it periodically.

14. Contact Us

If you have questions, concerns or wish to exercise any of your privacy rights, please contact us:

15. Complaints

If you are unhappy with how we use your data, please contact us first at support@kaizenhub.digital. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.